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SA Health Library Service: Document Delivery - Help

My request is urgent

  

Every effort is made to complete your request as quickly as possible. However, document/book retrieval is subject to varying factors such as:

  • Interstate time differences
  • How many libraries hold or have access to the resource
  • Weekends/Public Holidays (SA Health Libraries are not open)
  • If the request is available electronically or hard copy only (the library cannot guarantee your article will be available electronically)
  • The postal/courier service - requests may take two-three weeks to arrive

If your request is required urgently or within a certain time frame please complete an online form and email library staff your "required by" date 

How To...

There are 3 ways to submit a Document Delivery request...

1.   Complete a blank request form (login with your SALUS username and click Create Request from the left-hand panel).    ** Check the Library catalogue before submitting a request - you may have immediate access to the item

2.   From any OVID database. Click on "Item not available...Request it!" to generate a pre-populated request form

3.   Look for the "Unavailable through SALUS...request it!" button when searching the catalogue. Tip: You may need to scroll down the page to see the "request it!" button

Is the Document Delivery service free?

Will I need a username and password to use the service?

What if I have more than one SALUS account, and therefore more than one username?

Can I submit a request from home?

Will articles be emailed to me?

Email the Interlibrary Loans team here

Phone the Interlibrary Loans team on 8282 0777 or 8222 3134

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More information...requesting from the library catalogue

Where is the request button and what does it look like

From the Library catalogue the only way to see the request button is to click on the title of a journal, article or book, and not the "view now", "availability" or "vew all editions" links 

The request button is circled in the screen shot below. The button may not always be visible on screen - you may need to scroll down to see it.

What will happen when I click on the request button?

  • Firstly, login with your SALUS username
  • A pre-populated form will appear with all the citation details completed
  • Check the details are correct, then select a pickup location if applicable (e.g. if you are requesting a book); or, add a special instruction
  • Click request and you're done!

Why am I seeing a request button when the item is immediately accessible?

You may see the request button next to journals or articles with available access, but don't forget the library might only have access to a journal for a certain number of years - e.g. 1999 to 2011, and you require an article from 2014, so the request button will still need to be visible for all years access is not available